CMS PECOS Platform Redesign

Senior UX Designer on 4-designer team for CMS PECOS (Provider Enrollment, Chain, and Ownership System) platform modernization; a web-based system facilitating Medicare enrollment for healthcare providers and suppliers nationwide. Contributed foundational user experience design that informed PECOS 2.0 launched in summer 2023. Conducted comprehensive user research with healthcare providers and created initial wireframes and information architecture for streamlined Medicare enrollment workflows. Specialized in healthcare provider enrollment vertical, designing complex form optimization and dashboard interfaces that contributed to 20% user satisfaction improvement. Collaborated cross-functionally to establish design patterns and user flows within team framework, helping shape the full system transformation serving millions of healthcare providers nationwide.

Role Senior UX Designer
For Centers for Medicare & Medicaid Services (CMS)
Date May 2018 – May 2019
Type Healthcare UX Design
URL pecos.cms.hhs.gov/
Key Skills User Research, Healthcare Forms, Information Architecture, Team Collaboration
Foundation Impact Initial wireframes, User journey mapping, Design patterns, PECOS 2.0 foundation
Team Role Senior designer, Healthcare enrollment specialist, 4-person design team
Design Focus User-centered design, Accessibility compliance, Multi-contractor coordination
Impact And Scale National platform, Millions of users, Mission-critical healthcare infrastructure